CRM Solutions in Kenya
Customer relationship management systems with lead tracking, sales pipelines, WhatsApp follow-ups, and loyalty programmes.
Every customer interaction matters — but when customer data lives in phone contacts, WhatsApp groups, and scattered spreadsheets, you lose track of who bought what, who needs a follow-up, and who is about to leave for a competitor.
A CRM (Customer Relationship Management) system centralises every customer interaction in one place. It tracks leads through your sales pipeline, sends automated follow-ups via SMS and WhatsApp, manages loyalty programmes, and shows you which customers are at risk of churning.
We build CRM systems designed for how Kenyan businesses actually communicate — with WhatsApp, SMS, and M-Pesa integration built in, not added as afterthoughts.
What's Included
Why It Matters
How We Work
A clear, proven process from first conversation to launch and beyond.
Discovery
We map your sales process, customer touchpoints, and follow-up workflows.
Design
We design the CRM around your sales pipeline and customer segments.
Develop
We build the CRM, integrate WhatsApp and SMS, and migrate your existing customer data.
Deploy
We train your sales team and provide ongoing support and enhancements.
Frequently Asked Questions
How much does a CRM system cost in Kenya?
A custom CRM with lead tracking, WhatsApp integration, and loyalty programmes starts from KES 100,000. More advanced CRMs with sales forecasting, marketing automation, and custom dashboards range from KES 200,000 to KES 500,000+.
Can the CRM send WhatsApp messages automatically?
Yes. We integrate WhatsApp Business API so the CRM can send automated follow-ups, order confirmations, and promotional messages. All messages are logged against the customer record.
Can I migrate my existing customer data?
Yes. We help you clean, format, and import your existing customer data from spreadsheets, phone contacts, or other systems. Data migration is included in the implementation.
How is this different from HubSpot or Zoho CRM?
HubSpot and Zoho are excellent platforms, but they are built for a global market. They charge per-user monthly fees in USD, lack native M-Pesa integration, and require customisation for Kenyan workflows. Our CRM is built for Kenya from the start, with no per-user fees and local support.
Can the CRM integrate with my POS or ERP?
Yes. If we built your POS or ERP, the CRM integrates seamlessly. If you are using a third-party system, we can integrate via API.
Related Services
POS Systems
Point-of-sale systems for retail, restaurants, salons, and pharmacies with M-Pesa, offline mode, inventory, and receipt printing.
ERP Systems
Enterprise resource planning systems that unify finance, HR, procurement, inventory, and operations for Kenyan businesses.
Business Automation
Eliminate manual tasks with workflow automation — scheduled reports, SMS alerts, approval flows, and data sync.
Ready to Get Started?
Book a free consultation to discuss your crm solutions needs. We will provide a detailed proposal with cost, timeline, and milestones.